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 If you ever encounter upset, angry or hostile people -- either in your professional or personal life -- this CD Workshop is for you!
Learning this simple four-step process of "Taking the HEAT" will allow you to diffuse the anger and restore peace and harmony to important relationships. Judy Hoffman is a consultant who specializes in dealing with the media and with upset people, especially during crisis situations. She provides workshops and speeches on these topics at conferences and association meetings nationwide and is a frequent contributor to numerous publications around the country. Her clients include many in the chemical industry as well as managers and executives of hospitals, banks, utilities, telecommunications companies, manufacturers, and not-for-profit agencies. Co-narrator Mike Landrum is an accomplished actor and speech coach who helps individuals improve both their writing and speaking skills. (See below for testimonials.) Click here to order Dealing Effectively with Angry People.
What People Are Saying About
"Dealing Effectively with Angry People" "Judy's presentation was a great conference opener, very relevant to the audience." "Without exception, everyone who attended found your information easy to understand and extremely useful. You have empowered us with the knowledge and skills to deal with upset clients." Comments heard from our staff include: "Practical tips which I should be able to put into practice" and "Great to have a simple process to be able to employ the next time a patient, family member or colleague becomes angry or upset with me."Click here to order Dealing Effectively with Angry People. |
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